top of page

PRIVACY NOTICE

​

Effective Date: 1st January 2025

​

At Rachael Does Design, we respect your privacy and are committed to protecting your personal data. This privacy notice explains how we handle your personal information when you visit our website www.rachaeldoesdesign.com, interact with us, or use our services. It also outlines your privacy rights and explains how the law protects you.

​

1. WHO WE ARE AND IMPORTANT INFORMATION

​

Purpose of this Privacy Notice


This privacy notice informs you about how we collect, use, and process your personal data when you:

  • Visit our website.

  • Use our contact form or live chat feature.

  • Purchase a service or digital product.

  • Sign up for our newsletter.

​

This website is not intended for children, and we do not knowingly collect data relating to children.

​

Controller
Rachael Does Design is the data controller responsible for your personal data. If you have any questions about this notice or how we use your data, please contact:

Email: hello@rachaeldoesdesign.com
Address: 26 Millfield Park, WA3 3XS

​

2. THE PERSONAL DATA WE COLLECT ABOUT YOU

​

We may collect and process the following types of personal data:

  • Identity Data: Full name, business name, website URL, and social media handles.

  • Contact Data: Email address, phone number, and billing address.

  • Transaction Data: Payment information (collected via third-party platforms) and purchase history.

  • Technical Data: IP address, browser type, and usage data collected through cookies or analytics tools.

​

We do not collect special categories of personal data (e.g., health, political, or biometric data) or data related to criminal convictions and offences.

​

3. HOW WE COLLECT YOUR PERSONAL DATA

​

We collect personal data in the following ways:

  • Direct Interactions:

    • Through contact forms, live chat, or checkout processes on our website.

    • When you provide details during the purchase of a service or product.

    • Via email or phone correspondence.

  • Automated Technologies:

    • Through cookies and Google Analytics to collect Technical Data about how you interact with our website.

  • Third Parties:

    • Payment providers (e.g., Wix Checkout, Apple Pay, Google Pay, GoCardless).

    • Email marketing platforms (e.g., Flodesk).

  • ​

4. HOW WE USE YOUR PERSONAL DATA

​

We will only use your personal data when the law allows us to. Common uses include:

PurposeData TypesLawful Basis for Processing

To provide services/productsIdentity, Contact, TransactionPerformance of a contract

To process paymentsContact, TransactionPerformance of a contract

To send newsletters/marketing (if opted in)ContactConsent

To improve the websiteTechnicalLegitimate interests (website enhancement)

Marketing Communications


You will only receive marketing communications if you have opted in. You may unsubscribe at any time by clicking "unsubscribe" in emails or contacting us at hello@rachaeldoesdesign.com.

​

5. WHO WE SHARE YOUR PERSONAL DATA WITH

​

We only share your data when necessary, and always ensure it is protected.

​

  • Internal Use: Employees or contractors who require access for business purposes.

  • External Providers:

    • Wix: Website hosting and checkout services.

    • Payment Platforms: Wix Checkout, Apple Pay, Google Pay, GoCardless.

    • Flodesk: Email marketing.

  • Legal Authorities: When required by law or to protect our legal rights.

​

We ensure all third parties process your data securely and in compliance with GDPR.

​

6. INTERNATIONAL TRANSFERS

​

Some of our third-party providers (e.g., Wix, Flodesk) may transfer your data outside the UK. When this occurs, we ensure your data is protected through appropriate safeguards, such as standard contractual clauses or equivalent measures.

 

7. DATA SECURITY

​

We have implemented security measures to prevent your data from being accidentally lost, used, accessed, or disclosed without authorisation. Access is limited to individuals and third parties with a legitimate business need.

In the event of a data breach, we will notify you and the appropriate regulatory body when required by law.

 

8. DATA RETENTION

​

We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

​

  • Retention Period: We will delete inactive user data and cleanse our records every three years, unless longer retention is required by law.

  • Anonymisation: Data may be anonymised and used for research or statistical purposes indefinitely.

​

9. YOUR LEGAL RIGHTS

​

Under data protection laws, you have the following rights:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Request correction of inaccurate or incomplete data.

  • Erasure: Request deletion of your data where it is no longer necessary.

  • Portability: Request transfer of your data to another service provider.

  • Restriction: Request restricted processing if there’s a dispute about data accuracy or use.

  • Objection: Object to processing based on legitimate interests or direct marketing.

​

To exercise these rights, contact us at hello@rachaeldoesdesign.com.

​

10. CHANGES TO THIS NOTICE

​

This notice was last updated on [Insert Date]. We may update it periodically. Please check this page for changes, as they are binding.

​

11. QUERIES OR COMPLAINTS

​

For any questions, concerns, or complaints about this notice or your data, contact:

Email: hello@rachaeldoesdesign.com

​

If you are not satisfied with our response, you may lodge a complaint with the UK’s Information Commissioner’s Office:

  • Phone: 0303 123 1113

  • Website: https://ico.org.uk

  • Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

bottom of page